Terms of Service

Last updated: 13 July 2026 · Beta version · 🇮🇹 Versione italiana

1. Who we are

RIKI AI is a service of KASS CONSULTING LTD, registered in England and Wales under number 13158853, registered office: Suite 9, 2 Bicycle Mews, London, SW4 6FE, United Kingdom ("we", "us"). Contact: hello@helloriki.com. By creating an account or using an invite code you accept these terms.

2. The service

RIKI is a voice AI companion for families: conversation, educational games, serialised stories, family tools. It is currently in private beta: features may change, be added or removed, and occasional interruptions may occur. We work hard to keep it stable, but during the beta the service is provided "as is".

3. Accounts and invite codes

Access requires an invite code or an account created with a valid code. You must be an adult to create an account, and you are responsible for keeping your credentials and your family's invite code confidential. One account/code corresponds to one family: don't share it outside your household.

4. Subscriptions and payments

The Family plan is free with limits. Family Premium costs €8.99/month and Premium Annual €79/year. Payments are processed by Stripe; we never see your card details. Subscriptions renew automatically and you can cancel at any time from the app ("Manage subscription"): the cancellation takes effect at the end of the paid period, with no penalties. If you are an EU/UK consumer you have a 14-day right of withdrawal from first purchase; by starting to use Premium immediately you consent to the service starting right away, and if you withdraw within 14 days we refund you pro-rata. Prices may change: we will notify you by email at least 30 days in advance, and you can cancel before the new price applies.

5. Parents stay in charge

RIKI is designed for children to use under adult supervision. Parents create profiles, hold the PIN for the parents' zone and decide what RIKI knows. RIKI is not a babysitter, a medical or educational professional, or a substitute for adult care.

6. Acceptable use

You agree not to: attempt to bypass security or access other families' data; use the service to generate harmful, unlawful or abusive content; resell or share access outside your family; reverse engineer the service. We may suspend accounts that break these rules, notifying you when we do.

7. Your content and ours

The stories, illustrations and memories created with your family belong to your family for any personal, non-commercial use (print them, share them with grandma, keep them forever). You can export them before closing your account. The RIKI software, brand, character and design remain our property. We do not use your family's content to train AI models.

8. Privacy

How we handle data is described in our Privacy Policy, which is part of these terms.

9. Liability

Nothing in these terms limits rights that consumer law grants you and that cannot be waived. Beyond that, and to the extent permitted by law, our liability is limited to the amount you paid us in the 12 months before the event. We are not liable for events outside our reasonable control (third-party provider outages, force majeure).

10. Ending the relationship

You can close your account whenever you want from the app or by writing to us: your family's memory is deleted, and you can export it first. We may terminate accounts for serious breach of these terms, with notice where practicable.

11. Changes to these terms

We may update these terms as the service grows. Substantial changes will be notified by email at least 30 days before they take effect; if you don't agree, you can cancel without penalty. The current version always lives at this page.

12. Law and disputes

These terms are governed by the laws of England and Wales. If you are a consumer, you always keep the protection of the mandatory rules of your country of residence, and you may bring disputes before your local courts. We prefer to fix things by talking: write to us first.